Is your Delsey Luggage Lock Not Opening? Here are 5 Steps to take

Is your Delsey Luggage Lock Not Opening? Here are 5 Steps to take

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Getting locked out of your own suitcase is a frustrating and inconvenient experience that no traveler should have to go through.

If you find yourself unable to open your Delsey luggage lock, there’s no need to worry. We’ve prepared a handy guide to help you regain access to your belongings without causing any damage to your suitcase or lock.

Follow the steps below to successfully unlock your Delsey luggage, whether your lock just began malfunctioning or you forgot your passcode.

Why Do Luggages Randomly Stop Working?

‘Random malfunction’ in luggages is something most of us have faced at some point. And while it feels quite arbitrary, there are genuine reasons behind it.

Frequent Use and Age:

Just like your favorite pair of shoes that eventually start to show signs of wear and tear, your luggage isn’t immune to the effects of time. Zippers might lose their grip, wheels might wear down, and locks might get a little finicky. If you’re a frequent traveler, this process might even be expedited.

The worst is how sometimes, the fault might not be from the usage but in the manufacturing itself. Not all luggages are made equal, and occasional defects in production can creep in.

These issues might not be apparent when you first purchase the luggage but can become more evident as time goes on.

External Factors

Luggage goes through a lot, especially during flights. They get tossed, turned, stacked, and sometimes even dropped.

These external pressures can alter the structural integrity of your luggage, affecting zippers and locks. Even something as simple as a change in temperature or altitude can affect some lock mechanisms.

Dirt and Debris:

Think about the number of surfaces your luggage comes into contact with: airport floors, overhead bins, sidewalks, and hotel rooms.

Over time, tiny particles of dust and debris can make their way into the crevices of locks or along zipper tracks, making them less efficient.

Forgotten Adjustments:

We’ve all been there. Maybe you changed the combination of your luggage lock for extra security and then forgot about it.

Or perhaps you forced a zipper around a particularly overstuffed corner of your suitcase, and now it won’t budge. These little changes or forced adjustments can sometimes be the culprit behind “random” malfunctions.

5 Steps for Delsey Luggage Lock Not Opening

When we think about luggages not opening, there are two perspectives two see things from:

  1. You can’t remember the passcode
  2. You can remember the passcode but it won’t still open.

Either way, these steps would approach all perspectives.

Step 1: The Memory Jog:

Before we delve into more technical methods, it’s vital to make sure it isn’t a brain glitch. Traveling can be exhausting, and occasionally, the combination you’ve always used seems to slip your mind.

Man confused at a locked delsey luggage not opening

So, grab a seat, sip some water, relax, and visualize the last time you opened the lock.

Here’s what to do if you’re confused:

  • Make sure the numbers are aligned perfectly in the center.
  • Try entering the combination slowly.
  • If you recently reset the combination, think back to that moment. Did you perhaps set it to a memorable date or number sequence?

Step 2: Gentle Maneuvering

Locks, like many mechanical objects, can be quirky. Place your luggage on a stable surface.

As you input the combination, gently shift and wiggle the lock or zippers. Sometimes, this slight movement realigns things just enough for the lock to spring open.

But this would only work if you actually new the password of the lock and it refuses to work.

Step 3: Lubrication to the Rescue

Environmental factors can make locks sticky. Humidity, dust, or long durations of inactivity might be the culprits.

A graphite-based lubricant can be your best friend here. Apply a drop or two (not more – we don’t want a mess!) into the lock. Wait a few minutes, then try the combination again. Graphite acts as a lubricant and can free up any minor obstructions.

Step 4: Use a Lock pin

Let’s be real.

For most people, they can’t even remember their passcode. So what do you do in this case? One solution is to use a lock pin.

Although it might void any warranty on the lock, so proceed with caution. In some cases, the use of a thin, strong piece of metal like a lock pick or even a paperclip can help in releasing a stubborn lock.

Slowly insert the pick into the lock and gently feel for the pins inside. With a little gentle manipulation, you might be able to align them correctly and open the lock.

Here’s a video that was able to do this with a delsey luggage…

It’s important to keep in mind that unauthorized use of this approach on others’ locks is illegal.

Step 5: Call in the Experts

If you’ve tried the above and still no luck, consider seeking professional help. A locksmith will have the tools and know-how to assist without damaging your luggage.

Alternatively, reach out to Delsey’s customer service. They’re familiar with their products and might offer solutions specific to your luggage model.

To do this:

  • Find the customer service number or email for Delsey. They might ask for details of the product, so have your luggage nearby.
  • Explain the issue. They might offer additional troubleshooting steps or advise you on the best course of action, which could range from getting a professional unlock service or even replacing the lock.


We understand that a jammed Delsey luggage lock can be a frustrating hiccup in your travels, but it’s not an insurmountable challenge. By calmly following these steps, you’ll find a solution that works for you and have that lock open in no time.

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